SHIPPING POLICY

Delivery times

*Our items ship from warehouses overseas. We typically prepare and ship your order in 2-5 business days. For custom kits, please allow 1-2 weeks processing time as these are very labor intensive and crafted only for you.

If it's been less than 30 days from when you placed your order, it is likely your item(s) are still in transit*

Find below the delivery times per shipping zone:

USA: Between 8 - 15 days average 

Canada: Between 12 - 20 days average

Europe: Between 20 - 30 days average

Australia: Between 12 - 20 days average

All Others: Between 20 - 60 days average

Shipping FAQ

Why did I only receive part of my order?

We ship our items from multiple locations overseas, so orders with multiple items may arrive separately and at slightly different times. 

Why did I receive two separate tracking numbers?

Because we ship from multiple locations, your order may arrive in multiple packages. Each package is assigned a different tracking ID. 

What shipping provider do you use? 

You can expect to receive your package(s) through your local carrier (USPS if you are located in the US) once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.

Why is my tracking info not updating? 

Nothing to worry about, this is perfectly normal! When your order is in transit and moving between countries, tracking will be very slow to update (the package(s) are on shipping containers in the middle of the ocean).  

When the item lands in your country, it will move very quickly to your doorstep. You can expect to receive your package(s) through your local carrier (USPS if you are located in the US) once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier. 

People outside the US can track their order via this link or via our track your order page.