1. Order Processing Time
Orders originating from our U.S. warehouse are processed within one business day, excluding weekends. For orders shipped from our international facilities, the processing time ranges from 2-5 business days, extending to 5-10 business days for customized orders.
Please consult the "Shipping Information" tab on each product page to verify the warehouse location and estimated delivery times.
Please note: Processing times may be extended during peak seasons, typically between November and December, due to high order volumes or unforeseen circumstances that may impact our production chain.
Upon completing your order, tracking information will be updated to allow you to monitor the package until its arrival.
2. Changes to the Shipping Address
If you need to change the shipping address, kindly email us with the updated address. Once the order is dispatched, we cannot amend the shipping details.
We recommend double-checking your shipping address prior to finalizing your order. Please be aware that orders from the U.S. warehouse are dispatched more rapidly, reducing the window for address modifications.
We cannot assume responsibility for orders shipped to an incorrect address. Please read our liability policy for more information.
3. Shipping Methods, Costs, and Estimated Delivery Times
We generally offer complimentary shipping to a majority of locations. If applicable, shipping costs will be calculated at checkout based on weight, dimensions, and destination.
We offer the following shipping options:
- Free Shipping: Available for orders over $60, shipping from either the overseas factory or the U.S. warehouse to the 48 contiguous states.
- Standard Shipping: Applicable for orders below $60. Rates vary by location.
- Expedited Shipping: Available for all products at a flat rate of $35.
4. Shipping Restrictions
Unfortunately, we are unable to ship overseas factory items to P.O. Boxes, military addresses, or remote areas such as Alaska and Hawaii. U.S. warehouse items have no such restrictions and are delivered primarily through USPS.
5. Protection for Packages Damaged, Lost, or Missing While in Transit
We offer optional package protection at checkout to enhance your shipping experience. This low-cost option covers your package against loss, damage, or theft during transit.
Important: Coverage for in-transit issues is only available if you opt for package protection during checkout.
6. Returns and Refunds
6.1 Return Due To Change of Mind
We accept returns for a change of mind within 60 days of delivery (returnable products), provided the item is unopened and in its original packaging. The customer is responsible for return shipping costs.
6.2 Return Due Carrier Issues
Please note that it's your responsibility to give us the correct address, make sure there's a safe place for the package to be delivered, and sort out any issues with your local post office if the delivery doesn't go as planned. While we're always here to help you, these things are ultimately up to you.
If the package gets sent back to us because you couldn't pick it up or didn't arrange another delivery with the post office, we'll refund you for any items that can be refunded. However, we will have to take out a restocking fee, which will depend on how many items are in the order and where it was being shipped to.
6.3 Warranty Claims
We offer a 60-day warranty period from the date of delivery. Claims should be submitted within this timeframe and are subject to verification.
Please note that our warranty only covers issues related to manufacturing defects. Any shipping-related claims must be processed separately and are only valid if package protection was purchased.
For a detailed overview of our Returns and Refunds policy, please click here.
7. Customer Service
For assistance, please email us at firstname.lastname@example.org.