Refund & Returns

REFUND POLICY

At Canvas by Numbers we care about your shopping experience. All our items have a 60 days money-back guarantee. 

If for any reason you are not completely satisfied with your purchase after it is delivered, get in touch at support@canvasbynumbers.com. We'll solve the issue in no time.

Please note, custom kits cannot be refunded or exchanged unless they are defective! These are custom-made for you and cannot be resold. 

ORDER CANCELLATION

If you wish to cancel you order, please do so in the next 24 hours after payment. You can email us at support@canvasbynumbers.com with the subject CANCEL ORDER and your order number. We usually fulfil orders in 1-5 days depending on stock and demand. If you request your order cancellation after 24 hours, we may have shipped your items already. 

In that case, you would need to wait to receive them, ship them back or reject the delivery. Once we receive the items, we will issue a refund within 24 hours. 

DAMAGED OR INCORRECT ITEMS

In the unfortunate events that your items are damaged or different from what your ordered, send us an email at support@canvasbynumbers.com including the following:

  • Full name
  • Order number
  • A clear photo of the issue

We will issue a replacement in no time or refund your purchase. As simple as that. Please, note. An item is considered damaged when it cannot be used, i.e., the canvas is torn, paints have leaked, etc. Small transportation mark or dents can be easily corrected and we will evaluate case per case the viability of a refund. 

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★ Reviews

LET CUSTOMERS SPEAK FOR US

774 reviews
87%
(676)
11%
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1%
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Time consuming but worth it!

It looked as described. I'm very happy with the result!

Colibries - Ernst Haeckel

Extremely happy with how it turned out. Great quality canvas and paint.
A very detailed piece which took a while to complete. Really love the vintage look of this piece.
I did notice however that the some of the colours of my piece of work differ somewhat to the colours of other pieces uploaded on the review page.

Van Gogh Yellow Cafe

Fun to work on during the pandemic. Van Gogh is not for beginners. I found the small spaces and numbers difficult to see. But I enjoyed watching the work progress. Colors are lovely.

Lighted magnifying glass

Love it. Soooo helpful!!!

verf en nummers klopten niet

slechte beoordeling. Niet helder of stipje 1 goed of juist niet goed is.Heel jammer dat de kleuren niet overeen kwamen met de nummers. Het lijkt een soort negatief te zijn van de afdruk.Ik ben het nu zelf helemaal aan het bekijken.Jammer!