Refund & Returns

REFUND POLICY

At Canvas by Numbers we care about your shopping experience. All our items have a 60 days money-back guarantee. 

If for any reason you are not completely satisfied with your purchase after it is delivered, get in touch at support@canvasbynumbers.com. We'll solve the issue in no time.

Please note, custom kits cannot be refunded or exchanged unless they are defective! These are custom-made for you and cannot be resold. 

ORDER CANCELLATION

If you wish to cancel you order, please do so in the next 24 hours after payment. You can email us at support@canvasbynumbers.com with the subject CANCEL ORDER and your order number. We usually fulfil orders in 1-5 days depending on stock and demand. If you request your order cancellation after 24 hours, we may have shipped your items already. 

In that case, you would need to wait to receive them, ship them back or reject the delivery. Once we receive the items, we will issue a refund within 24 hours. 

DAMAGED OR INCORRECT ITEMS

In the unfortunate events that your items are damaged or different from what your ordered, send us an email at support@canvasbynumbers.com including the following:

  • Full name
  • Order number
  • A clear photo of the issue

We will issue a replacement in no time or refund your purchase. As simple as that. Please, note. An item is considered damaged when it cannot be used, i.e., the canvas is torn, paints have leaked, etc. Small transportation mark or dents can be easily corrected and we will evaluate case per case the viability of a refund. 

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