Track Your Order
For paid shipping orders:
In some cases, you may notice that your tracking information is not updating, and it is stuck in "order information saved" or "shipping information received" for several days or even weeks.
For free shipping orders (your tracking number starts with L):
It has been reported that free shipping orders may need to wait 3-4 weeks for customs clearance. Therefore, you'll see in your tracking info that "Origin Post is Preparing Shipment" for a while. This does not mean that it never left the warehouse, but that it hasn't made it yet through customs in your country. If it has been 30 days and you order did not progress further, please get in touch.
If your order remains as pending/does not exist for more than ten days, send us a quick email at email@example.com.
FREE SHIPPING: 15-30 days from dispatch + possible delays.
STANDARD SHIPPING: 15 days from dispatch + possible 7-14 days delay.
For more info, please check our ORDER STATUS information.