Depending on the specific kit you order, it will be dispatched from the most suitable location. For our US customers, kits that are readily available in the US typically arrive within 2-6 business days. However, made-to-order kits might require a longer delivery time, ranging from 7-14 working days. We always strive to get your kits to you as quickly as possible!

We will send tracking information to the e-mail address associated with your order once the item has shipped.

At Canvas by Numbers, we're proud of our exceptional customer service. Understanding the intricacies of art creation, we offer a 60-day guarantee where we'll send extra paints for free should you run out. Additionally, for our diamond kits, we provide anti-spill insurance. If you accidentally drop your drills, rest assured we've got you covered and will replace them. Your artistic journey is important to us, and we're here to support you every step of the way!

Completion time varies depending on the size and complexity of the design and an individual's pace. Some can be completed in a few hours, while others might take multiple sessions. Remember, it's not a race! Enjoy the process.

Yes, safety is a top priority for us. The paints used in our kits are water-based, non-toxic, and environmentally friendly. Likewise, the materials in our diamond painting kits are non-hazardous. Always use the kits as directed and keep them out of reach of small children.