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FREE SHIPPING: We ship to anywhere in the world at absolutely no cost to you. As we manufacture our kits overseas, your canvas painting kit should take approximately 20-30 days to get to you. In rare occasions, it can take a little longer. It depends on your country post office.
We'll ship your items 3-5 days after placing your order. You will receive a shipping confirmation email with the tracking number once your items are in transit.
You will receive a shipping confirmation email with the tracking number once your items are in transit. Please allow 5-7 days for the online tracking information to update. Don't worry if you attempt to track your items and get "tracking number not found," This just means that the courier data system has not updated the info yet.
Once received, you can track your order here with the tracking code of your order, or by entering your order number (i.e., #1234) and your email.
Customer satisfaction is our priority at Canvas by Numbers. We offer 60 days money-back guarantee for all our products. If you're not happy with your product we'll refund you in full. No worries, no headaches!
If you wish to return a product, the returned item must be unused, fully functional, undamaged and in its original packaging in resalable condition. You will be responsible for the shipping fees.
Please note, sale items and custom kits cannot be refunded or exchanged unless they are defective!
If for any reason, the delivery of your items take unusually long or are lost in transit, we will issue a partial or full refund, or issue new kits free of charge.
If you item is clearly defective (i.e., damaged canvas), we'll offer you a replacement totally free of cost or refund you in full. You don't even have to send the defective item back.
Shoot us an email at email@example.com stating your order number and attaching photos of issue. We promise we'll leave you satisfied.