All US packages are delivered via USPS. You can get the most up-to-date tracking info by entering your tracking number into the Track24 tracking link here. You can find your Tracking ID in your shipping confirmation email. If you can't find your tracking number, you can look up your order status here by using your email and your order number. Typically, the order number is a four digits number such as #1234.
Our items ship from warehouses overseas. It typically takes items 12-20 days to arrive at their destination from the day you placed your order.
If it has been less than 30 days, it is likely your item(s) are still in transit. It is very normal for the tracking information to appear stuck as it moves between countries and distribution centers, so don't worry about that - it will update eventually.
Where is my order?
Our items are sourced in bulk from international suppliers, so packages usually arrive at your doorstep between 12-30 days after you place your order. In extremely rare cases, it may take a bit longer. Factors such as bottlenecks in shipping and delays at customs may impact delivery time.
You can track your order here by simply entering your order number and email into the box. Additionally, we will send you your Tracking ID in your shipping confirmation email.
Why did I only receive part of my order?
We ship our items from multiple locations overseas, so orders with multiple items may arrive separately and at slightly different times. This allows us to fulfill items faster, so if one kit you ordered is not in stock in one warehouse, we will ship it from the other for your convenience.
Why did I receive two separate tracking numbers?
Because we ship from multiple locations, your order may arrive in multiple packages. Each package is assigned a different tracking ID.
What shipping provider do you use?
You can expect to receive your package(s) through your local carrier (USPS if you are located in the US) once it passes through customs. Times will vary depending on multiple factors, including seasonality, backlog, and the speed of your local carrier.
How can I contact you // where can I find customer support?
Please note that our support email is support@canvasbynumbers. A customer service representative will reply to your email within 24 hours.