100% MONEY BACK GUARANTEE
We got your back! We offer a 60-day 100% money back guarantee. We want you to stay with us in the long-term!
If you are not completely satisfied with your purchase simply contact us at firstname.lastname@example.org and we will gladly walk you through returning your order to us for a refund. Please note, we do not offer free return shipping and this is a cost you will incur if you choose to return your item to us for a refund.
**IMPORTANT: If you wish to return an item(s), please Contact Us with the following information:
- The order number included in your order confirmation email (i.e. #1234)
- The email address used to place the order
- The FULL name and address of the purchaser
- Your purchase date
100% DELIVERY GUARANTEE
Buy with confidence! We offer a 100% delivery guarantee on all our paint by number kits! If you're wondering where your order is, we highly recommend you visit our Track your order Page first!
All out kits are tracked & insured, which means that even in the extremely rare event that your parcel gets lost in transit, we will send you a new kit totally free of cost. No questions, no hassle.
So what happens if...
Your order is on the way (less than 40 days)
It normally takes 12-30 days for items to arrive at their destination from the day you placed your order. You can track your order here. If it has been less than 30 days from when you placed your order, it is likely your item(s) are still in transit. In rare cases, it can take up to 40 days to receive your order. We are not able to offer a refund at this point.
Your order is on the way (40 - 50days)
We will issue a 50% refund for you. All you have to do is to reach out to us at email@example.com or vía our Facebook page.
You order is on the way (more than 50 days)
100% refund, no questions asked. Additionally, we can send you the painting kits again totally for free.
Got an order with defective items?
Sometimes mistakes or accidents happen. Please, send us a photo of the defect to our support email at firstname.lastname@example.org or our Contact Us Page
*Indicate clearly what's wrong with the item or item(s). Items will be evaluated on a case-by-case basis, after which a replacement will be sent or a full (100%) refund will be extended for orders of which the buyer is not at fault.
Have any other issues?
If you wish to cancel your order, please contact us within the next 24 hours after placing it. Otherwise, we may have shipped already, and we have no way to retrieve the item unless you wait for its delivery and return it!