It normally takes 12-30 days for items to arrive at their destination from the day you placed your order. You can track your order here. If it has been less than 30 days from when you placed your order, it is likely your item(s) are still in transit. In rare cases, it can take up to 40 days to receive your order. We are not able to offer a refund at this point.
Your order is on the way (40 - 50days)
You order is on the way (more than 50 days)
100% refund, no questions asked. Additionally, we can send you the painting kits again totally for free.Got an order with defective items?
*Indicate clearly what's wrong with the item or item(s). Items will be evaluated on a case-by-case basis, after which a replacement will be sent or a full (100%) refund will be extended for orders of which the buyer is not at fault.
Please note. An item is considered defective when the fault prevents using the product or to complete the final painting. For example, a ripped canvas, leaked paints, or a frame damaged in transit can be considered damaged products. If your canvas has small dents due to transportation, these can typically be fixed by ironing the canvas or stretching it. We will evaluate these cases and decide if a replacement/refund should be granted. If your kit was shipped in a box and the box is damaged, this is not considered a reason to claim a refund. If some of the numbers are not clearly visible, we can provide a PDF guide so you can complete the painting.
Have any other issues?