*Indicate clearly what's wrong with the item or item(s). Items will be evaluated on a case-by-case basis, after which a replacement will be sent or a full (100%) refund will be extended for orders of which the buyer is not at fault.
Please note. An item is considered defective when the fault prevents using the product or to complete the final painting.
What's considered a damaged or defective item?
Please note. An item is considered defective when the fault prevents the customer from using the product. For example, a ripped canvas, receiving the wrong image, or a frame damaged in transit can be considered defective since we would need to issue a replacement.
What's not a defective product?
- If your canvas has small dents due to transportation, these can typically be fixed by ironing the canvas or stretching it.
- If we missed any paint color or accessories, we would gladly resend them, but we won't provide a full refund based on this.
- If your kit was shipped in a box and it arrives damaged due to transportation, this is not considered a reason to claim compensation. The box has a protective function and is not considered necessary to complete the painting.
- If your canvas is missing numbers in some areas, we will be more than happy to provide the high-resolution PDF file so you can complete your painting.
Have any other issues?