Where do you ship from and to which countries?
All our paintings are manufactured in Shenzhen (China). We are not some mass production Chinese seller for kits you'd find on Amazon, Aliexpress, etc. Unlike other sellers, our factory is private, and we develop everything in-house. We use the latest machinery and expertise to create the best paint by numbers in the industry.
We also bring some stock to our Texas warehouse periodically. US stock products will be identified on the website, so there is no confusion. We typically ship to the US, CA, AU, NZ, and the UK.
[USA Stock] products vs. Overseas products
You'll notice that some of our products have a [USA Stock] prefix in the product title. These products are shipped from our Texas warehouse and are exclusive to US customers. You can see the full collection here.
What products are shipped from TX?
• No frame and DIY frame paint by numbers kits with the prefix [USA Stock] in the product title (please note framed kits ship from the factory overseas regardless of the product title).
• Any accessories with the prefix [USA Stock] in the product title.
The rest of the products without this prefix are shipped directly via direct flight from our factory overseas in Shenzhen, China. These products are:
• Custom paint by numbers. Any pre-stretched paint by numbers (they are mounted to order and require special care).
• Any painting kits and accessories without the [USA stock] prefix.
• Any large paint by numbers (above 16x20" or 40x50cm).
We are working hard to add new paintings to our local warehouse to serve you better. Thanks for your patience!
How long does it takes to receive my order?
We need to differentiate between preparation time and shipping time.
Preparation time - this is the time required to produce and pack your order before handing it to the carrier:
• USA stock kits: 1 business day (ships same day if the order is placed before 6 pm CST).
• Overseas kits: 2-3 business days for standard kits and 5-10 business days for custom kits.
Shipping time is the time needed to deliver your order once the courier gets the parcel.
• USA Stock kits: 2-5 business days (free shipping) or 1-2 business days (expedited).
• Overseas kits: 7-15 business days or 3-7 business days expedited.
So, for example, if your order contains a US stock painting kit and an overseas warehouse kit and you select expedited shipping at checkout, you will receive the US kit in 1-2 business days, while the overseas kit will take 3-7 business days. If you select free shipping at checkout, the US kit will take 2-5 business days, while the overseas kit will take 7-15 days.
Please note, the times above do not include possible delays caused by external factors such as customs backlogs, postal services delays, peak season, bad weather, riots, and causes related to the pandemic. While we do our best to ship orders timely, there are things we cannot control. Shipping days are always business days. Thanks for your understanding!
What shipping methods do you offer?
We offer the following shipping methods at checkout:
Free shipping: for paintings coming from our China warehouse, these are shipped with Yun Express via direct flight and handed to USPS or the country's local post service for final delivery. Shipping typically takes 7-15 business days depending on your country. If you pick a USA stock product (ships from Texas), it will be delivered via USPS and usually take 2-5 business days.
Expedited shipping: delivered door to door via FedEx. It usually takes 3-7 business days from the dispatch date, depending on your country, and for USA stock items, it takes 1-2 business days.