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    F.A.Q.

    SHIPPING

    What are your shipping times?

    Where is my order?

    Why is my tracking info not updating?

    Why did I only received part of my order?

    Why did I receive multiple packages?

    What shipping provider do you use?

    RETURNS & REFUNDS

    What is your returns policy?

    My order is defective. What now?

    Any other issues with your order?

    PRODUCT QUESTIONS

    Product specifictions

    Painting coverage

    Are you paints safe?

    My PBN looks different from the photo. Why's that?

    Custom paint by Numbers - What to expect

    PAYMENTS

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    Why my card is being rejected?

    HOW TO PAINT BY NUMBERS

    Getting started

    How to mount your paint by numbers frame

    How to remove the wrinkles from you canvas